Return & Refund

Effective Date: February 23, 2026

At NEST & NOOK HOME LLC, our ultimate goal is to ensure you are completely satisfied with your purchase. We stand behind the quality of our timepieces and home decor. If you are not entirely happy with your order, we are here to help. This policy outlines the strict conditions under which returns and refunds are processed.

1. RETURN WINDOW & ELIGIBILITY

We have a strictly enforced 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following strict criteria:

• The item must be in the exact same condition that you received it: unworn, unused, uninstalled, and with all original tags attached.
• The item must be in its original, undamaged packaging.
• You must provide the original receipt or undeniable proof of purchase.

Exemptions: Gift cards, personalized/custom-made items, and items marked as “Final Sale” are strictly exempt from being returned or refunded.

2. RETURN MERCHANDISE AUTHORIZATION (RMA) PROCESS

We do not accept unexpected returns. Items sent back to us without first requesting and receiving an RMA number will be rejected and disposed of without a refund.

To initiate a return, you must contact our support team at support@nestnookhome.com with your Order Number, a detailed description of the issue, and clear photographic evidence if the item is damaged or defective. If your return is accepted, we will provide you with an RMA number and explicit instructions on how and where to send your package.

3. DAMAGES, DEFECTS, AND WRONG ITEMS

Please inspect your order immediately upon reception. You must contact us within 48 hours of delivery if the item is fundamentally defective, damaged by the carrier, or if you received the wrong item. Failure to report damages within this strictly enforced 48-hour window will result in the denial of a damage claim.

4. RETURN SHIPPING COSTS & RESPONSIBILITY

• Company Error / Defective Item: If the return is due to our error (e.g., you received an incorrect or defective item), NEST & NOOK HOME LLC will bear the return shipping costs and provide a prepaid return shipping label.
• Customer Remorse / Change of Mind: If you purchased the wrong product, it does not fit your space, or you simply changed your mind, you are entirely responsible for paying your own shipping costs for returning the item. Original shipping and handling costs are non-refundable.

We highly recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.

5. REFUND PROCESSING & CHARGEBACKS

Once your return is received and meticulously inspected by our warehouse team, we will send you an email to notify you of the approval or absolute rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please remember it can take 5-10 business days for your bank or credit card company to process and formally post the refund to your account. Initiating a fraudulent chargeback dispute with your bank while a return is in transit or being legally processed will result in an immediate legal response and the permanent ban of your account.

6. CONTACT US

For any questions concerning our return policy, please contact us at:

• Company Name: NEST & NOOK HOME LLC
• Return Facility Address: 4405 JAGER DR NE STE C4 PMB 4039, RIO RANCHO, NM, 87144
• Email: support@nestnookhome.com
• Phone: +1 (213) 278-7827